Services

Managed IT Services & Support

24/7 monitoring, a responsive service desk and SLAs your business can plan around.

The problem

Sound familiar?

When IT support is reactive, every outage is a surprise, every fix is urgent, and your own people burn hours on password resets instead of projects.

What we do

How ZentrixVS helps

  • Proactive monitoring of servers, cloud workloads, networks and endpoints — issues caught before users feel them
  • Service desk with defined response and resolution SLAs, reported monthly in plain language
  • Patch management, backup and disaster recovery with tested restore drills — not just green ticks
  • Vendor and licence management so renewals, warranties and support contracts stop falling through cracks

Our approach

A process you can hold us to

Four stages, each with a defined output — so you always know where the work stands and what comes next.

  1. Onboard

    We document your estate, standardise monitoring and agree SLAs and escalation paths.

  2. Stabilise

    The first 90 days focus on the noisiest problems — recurring incidents get root-cause fixes, not repeat tickets.

  3. Improve

    Monthly service reviews with trends, risks and a prioritised improvement backlog.

  4. Partner

    We become the IT capability you plan with, not just the number you call when things break.

Toolbox

Technologies we work with

  • Microsoft 365
  • Entra ID & Intune
  • AWS & Azure monitoring
  • RMM tooling
  • Veeam & cloud backup
  • ITIL-aligned service desk

Outcomes

What you get

  • Fewer incidents, and faster recovery when they do happen
  • Fixed, predictable monthly IT cost
  • Your team focused on the business, not the printers

Related services

Often paired with

Talk to us about managed it services & support

Tell us where you are and where it hurts. We'll come back within one business day with an honest read and a suggested first step.

Get in touch